Orders placed through slippersxyjt.com are processed after payment verification. The seller prepares each order for shipment using standard carriers. Shipping timelines are determined by the selected carrier and the destination address. The seller does not guarantee specific delivery dates. Tracking information is provided once the carrier receives the package. The buyer must provide a complete and accurate shipping address. The seller is not responsible for delays caused by incorrect addresses, customs clearance, or carrier disruptions. International orders may incur customs duties and taxes. The buyer is responsible for all such fees. The seller does not control or reimburse these charges. If a package is lost or delayed beyond the carrier's standard schedule, the buyer should contact the seller for assistance. The seller will cooperate with the carrier to resolve the issue. The seller does not offer in-person pickup or offline retail locations. All transactions occur exclusively through slippersxyjt.com.
The seller offers a strict 14-day no-reason refund policy. The buyer may return any eligible item within 14 calendar days from the date of receipt. The buyer does not need to provide a reason for the return. To qualify, the item must be unused, in its original packaging, and with all original tags attached. Items that show signs of wear, damage, or alteration are not eligible for a refund. The buyer completely bears all return shipping costs. The seller does not provide prepaid return labels or reimburse shipping charges. The buyer must arrange and pay for the return shipment. The seller recommends using a trackable and insured shipping method. The buyer assumes all risk of loss or damage during return transit.
Refund arrival time is at least 14 days. The seller initiates the refund only after receiving and inspecting the returned item. The inspection confirms that the item meets the return conditions. The refund is issued to the original payment method. The seller processes the refund within at least 14 days from the approval of the return. The buyer should allow at least 14 days for the refund to appear. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The seller complies with all applicable regional legal requirements. In regions where local law mandates a longer period, the PayPal refund may take up to 30 days. The buyer acknowledges these timelines. The seller does not offer instant refunds or store credit as a substitute unless required by law.
The buyer must follow these steps to return an item:
1. Contact the seller at [email protected] to request a return authorization. The buyer must provide the order number. The seller will respond with return instructions.
2. Pack the item securely in its original packaging. Include all original accessories and tags. The buyer must not write on or damage the original packaging.
3. Ship the package to the address provided by the seller. The recipient must be Tak Fai Limited, the contact phone is +852 6144 4413, and the specific return address is Block B, Mount Austin Garden, 8 Mount Austin Road, The Peak.
4. Provide the seller with the tracking number and carrier name. The seller is not responsible for returns lost without proof of delivery.
5. The seller inspects the returned item upon receipt. If the item meets the return conditions, the seller initiates the refund. If the item does not meet the conditions, the seller may refuse the refund and return the item to the buyer at the buyer's expense.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The buyer must contact the seller at [email protected] within this period. The buyer must provide photographs of the damage or defect and the original packaging. The seller will review the claim. If the claim is approved, the seller will provide instructions for return or replacement. The buyer must not return damaged or defective items without prior authorization. The seller reserves the right to reject claims submitted after the 7-day period. The seller does not accept liability for damage caused after delivery.
Items must be unused and in original packaging to be eligible for return. The seller does not accept returns for items that show signs of use, washing, or alteration. The seller does not accept returns for items missing tags, accessories, or original packaging. The seller does not accept returns for items damaged by the buyer. The seller does not accept returns for items purchased from unauthorized resellers. The seller does not accept returns for items that are final sale, unless required by law. The seller does not list specific product categories as non-returnable. All eligibility determinations are made on a case-by-case basis according to the conditions stated in this policy.
For all shipping and return inquiries, contact Tak Fai Limited using the following details:
Email: [email protected]
Phone: +852 6144 4413
Address: Block B, Mount Austin Garden, 8 Mount Austin Road, The Peak
Website: slippersxyjt.com
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